Last updated: 1 July 2025
This privacy policy applies to the website https://poltextlab.com (hereinafter: the “Website”).
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors, registered users, newsletter subscribers and other individuals who interact with our services.
1.2 This notice applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can choose whether to allow statistical and marketing cookies, and you can update your preferences at any time. You can access the privacy controls via the “Update cookies preferences” link in the website footer or directly at:
https://poltextlab.com/cookies-notice/
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the operation of the website and the provision of its basic functionality, we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this notice, “we”, “us” and “our” refer to poltextLAB, the organisation operating the website.
2. The personal data that we collect
2.1 In this Section, we set out the general categories of personal data that we process.
2.2 We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name and email address. The source of the contact data is you, for example when you subscribe to our newsletter or contact us directly.
2.3 We may process your website user account data (“account data”). The account data may include your name, email address, and your preferences regarding newsletter subscriptions. The source of the account data is you, when you voluntarily register or subscribe on our website.
2.4 We do not process any transaction data, as our website does not sell goods or services directly and does not collect payment information.
2.5 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data”). The communication data may include the content of your message and the metadata associated with the communication. Our website may generate metadata associated with communications made using website contact forms or email.
2.6 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths. The source of the usage data is our analytics tracking system (Google Analytics).
3. Purposes of processing and legal bases
3.1 In this Section, we set out the purposes for which we may process personal data and the legal bases of such processing.
3.2 Operations – We may process your personal data for the purposes of operating our website, maintaining user accounts, and delivering non-commercial services (e.g., newsletter subscriptions). The legal basis for this processing is our legitimate interests, namely the proper administration of our website and services.
3.3 Relationships and communications – We may process contact data, account data, and communication data for the purposes of managing our relationships, responding to your messages, providing information and support, and handling any complaints. The legal basis for this processing is our legitimate interests, namely communication with website users and the proper operation of our services.
3.4 Direct marketing – We may process contact data and account data for the purposes of sending direct marketing emails (e.g., newsletters) to those who have explicitly subscribed. The legal basis for this processing is your consent. You may withdraw your consent at any time via the unsubscribe link in the email or by contacting us.
3.5 Research and analysis – We may process usage data for the purposes of analysing website traffic, understanding user behaviour, and improving our content and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. This includes the use of analytics tools such as Google Analytics.
3.6 Security – We may process personal data for the purposes of ensuring the security of our website, detecting fraud, and preventing misuse. The legal basis for this processing is our legitimate interests, namely the protection of our digital infrastructure and services.
3.7 Record keeping – We may process personal data for the purposes of maintaining internal records and data backups. The legal basis for this processing is our legitimate interests, namely ensuring the continuity and reliability of our data systems.
3.8 Legal claims – We may process your personal data where necessary for the establishment, exercise, or defence of legal claims. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights and the legal rights of others.
3.9 Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers, insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
4.2 Personal data submitted through our website is stored on the servers of our hosting provider, Rackhost Zrt., located in Hungary. Their infrastructure is hosted at their data centre in Szeged, Hungary, and they operate under Hungarian and EU data protection regulations. For more information, please visit https://www.rackhost.hu.
4.3 We may disclose certain categories of personal data to our suppliers or subcontractors, where reasonably necessary for the operation of our services. In such cases, we ensure that appropriate data protection safeguards are in place.
4.4 Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with such providers only to the extent necessary for processing your payments, handling refunds, and resolving related queries. You can find information about the payment service providers’ privacy policies on their respective websites.
4.5 We use Google Analytics to analyse the use of our website. Google Analytics gathers information using cookies and other tracking technologies. This data is stored on servers located within the European Union, in accordance with applicable data protection regulations. For more information about Google’s data handling practices, please see: https://policies.google.com/privacy.
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 All personal data collected through our website is stored and processed within the European Union.
5.2 We do not transfer your personal data to countries outside the European Economic Area (EEA). Our analytics tools (Google Analytics 4) are configured in a way that ensures all data processing for users located in the EEA takes place within the EU.
6. Retaining and deleting personal data
6.1 We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.
6.2 Specifically, we retain your data as follows:
(a) Contact data (such as emails sent through contact forms) will be retained for a maximum of 2 years after the last contact, unless you request earlier deletion.
(b) Usage data collected through Google Analytics (aggregated and anonymised) will be retained for 14 months after collection, in line with the default retention setting in GA4.
(c) Newsletter subscription data (if applicable) will be retained until you unsubscribe or request deletion.
6.3 We may retain certain personal data beyond these periods where it is required for legal compliance purposes or to protect your vital interests or the vital interests of another person.
7. Your rights
7.1 Under Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), this section summarises the rights you have in relation to your personal data.
7.2 Your principal rights under data protection law are:
(a) The right to access – You can request copies of your personal data held by us.
(b) The right to rectification – You can ask us to correct any inaccurate or incomplete personal data.
(c) The right to erasure – You can request that we delete your personal data, where applicable.
(d) The right to restrict processing – You can ask us to limit the processing of your personal data in certain circumstances.
(e) The right to object to processing – You can object to the processing of your personal data, including for direct marketing purposes.
(f) The right to data portability – You can ask us to transfer your personal data to another organisation or directly to you.
(g) The right to lodge a complaint with a supervisory authority – You can raise concerns with a data protection authority if you believe we are handling your data unlawfully.
(h) The right to withdraw consent – If we rely on your consent to process your personal data, you can withdraw that consent at any time.
7.3 These rights are subject to certain limitations and conditions as set out in the GDPR.
7.4 You may exercise your rights at any time by reaching out to us via email at: poltextlab[at]poltextlab.com
8. Cookies
8.1 We use cookies to operate and improve our website, as well as to analyse its use and personalise content.
8.2 Detailed information about the types of cookies we use, their purposes, and your choices regarding consent and management is available in our separate Cookies Notice, accessible here:
https://poltextlab.com/cookies-notice/
9. Amendments
9.1 We may update this Privacy Policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this Privacy Policy.
9.3 We will notify you of significant changes to this Privacy Policy by email (where applicable).
10. Our details
10.1 This website is operated by poltextLAB.
10.2 Our principal place of business is:
4 Tóth Kálmán utca, 1097 Budapest, Hungary
10.3 You can contact us:
(a) by post, to the address given above;
(b) by email, at poltextlab[at]poltextlab.com